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Frequently
Asked Questions
How
do I place and order?
Placing an order is easy! You may place your order two ways: By calling
us at (856) 691-0062 or by emailing us at bouncearoos@comcast.net and
inquiring about availability.
How
do I pay?
Deposit: We require a 25% deposit to hold your reservation. You may
pay your deposit with a debit or credit card or by mailing a money order.
Final Payment: You pay the remaining balance upon delivery of your unit
by C.O.D. If you wish to pay your balance with a credit or debit card
you may do so the Friday prior to your event. WE DO NOT ACCEPT CREDIT
OR DEBIT PAYMENT ON THE DAY OF THE EVENT.
How
far in advance should I reserve an inflatable unit?
We recommend that you reserve your unit as soon as possible. We carry
popular units which book weeks and months in advance.
What
is your cancellation policy?
We require that you contact us with a cancellation within 48 hours of
your event in order to receive a full refund of your deposit.
What
happens if it rains?
We will provide you with a full refund for cancellation due to inclement
weather. WE RESERVE THE RIGHT TO CANCEL A RESERVATION (WITH A FULL
REFUND OF DEPOSIT) IF WE DETERMINE THAT THE WEATHER IS A SAFETY ISSUE
FOR OUR EMPLOYEES, PARTICIPANTS OR HARMFUL TO THE EQUIPMENT IN ANYWAY.
How
long can I rent the inflatable unit?
We offer all day rentals of our units. Please contact us if you are
interested in overnight or two-day rentals.
Do you
deliver and set-up?
Yes! For an additional $25.00 fee, we delivery, set-up and take down
the inflatable unit. Due to the fact that our units require trained
personnel for set up and take down we do not allow pick-ups.
What
is your delivery and pick-up time?
During spring and summer, we deliver between 8:30 am and 12:00 p.m.
and pick-up between 7:00 pm and 8:30 pm. During the fall months we begin
pick up between 6:00 pm and 7:30 pm.
Do you
provide attendants?
No. Before we leave we teach a responsible adult on how to operate the
equipment safely. We will however provide staffing for public events
or provide training for event volunteers.
How
much space do I need?
Due to the nature of these units and the fact they weigh 200lbs or more,
stairs, drastic drops and small openings are not conducive for delivery.
The bounce houses need at least a 16' wide by 18' long area for adequate
access to the inflatable. The combos need at least 17' by 22' long for
adequate access to the unit.
Does
the unit require power?
Yes. We plug our units into a standard 120V household outlet. We provide
a 100 foot extension cord and we ask that nothing else be plugged into
the outlet. If you are setting up in a park or a place without electrical
outlets within 100 ft, let our sale representative know and we can provide
a generator for an additional $75 per day.
Where
do you place the unit?
The best location to set up a moonbounce unit is a level grassy area.
However, we can set up any surface such as concrete, asphalt, and even
indoor gymnasiums. Please let us know when ordering which type of surface
we will be setting up on so we can provide the appropriate equipment
for your event.
Are
your inflatable units safe?
Yes. Our units are fire retardant and safely construction. Since your
activity involves children, we require that an adult supervise the children
during your activity. A list of rules is provided upon delivery. This
will help to ensure that the few simple rules continue to be followed
and that someone is always there to assist children entering and exiting
the unit.
Are
your units clean?
Yes! All of our units are cleaned on a weekly basis. All of our moon
bounces are thoroughly cleaned between each use. We are dedicated to
making sure that your children have a clean, healthy, and safe environment
in which to play.
What
are the ages for entering a unit?
The appropriate ages for bouncing are 2-14 years old.
How
many children fit inside a unit?
Between 6-10 kids fit inside a unit at a time. The number varies upon
the size of the unit you are interested in and the size of the children.
Do you
set up in parks?
Yes. You will be responsible for obtaining any necessary permits. A
generator may be required because not all park locations have electricity.
We provide generators for an additional $75 per day.
Do you
deliver throughout the state of New Jersey?
No! We service areas within 20-25 minutes of our location. Please contact
us to verify whether or not we service your area.
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